Your Trust, Our Priority | Privacy Policy - Aloum Daum
The privacy policy (“Privacy Policy”) governs the use of this website ‘https://aloumdaum.com/’ is owned and operated by Aloum Daum Wellness Private Limited, a company incorporated and registered under the laws of India (“hereinafter referred to as “Aloum Doum” “Website”, “we”, “us”) and the services (“Services”) being provided on the Website.
We are committed to protecting your privacy. All personal data processed by us will be processed in accordance with applicable laws and be governed by data policies and procedures. The purpose of this privacy statement is to inform its users (“you”) about the personal data that we collect, how we use it, with whom we share it, what your rights are and how you can contact us.
By using the Website, you agree to abide by the terms and conditions pertaining to collection, retention, and use of information set forth in this Privacy Policy. If you do not agree to the Privacy Policy, you may exit and cease to use the Website.
Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.
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INFORMATION WE COLLECT:
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We are committed to protecting the privacy of the information being provided by you on the Website.
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We may collect personally identifiable information about a customer (“Customer Information”).
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We collect Information through the following means:
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Through automated means i.e. by using Cookies, web beacons, Google Analytics, clear gifs, pixels, and other similar technologies (‘Data Collection Tools’); and
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Through non-automated means i.e. Information provided through self-declaratory forms, submitting documents for availing Aloum Doum Products and Services etc. Such Information is usually required when the User creates an account with Aloum Doum pursuant to registration, feedback, accessing materials etc.
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Further, we collect, store, and process such other information including but not limited to information about your Transaction undertaken on the Website, communication made by you, information generated electronically when you visit the Website or use our services and any modifications made to the information provided by you (“Other Information”).
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The “Service Providers” (third parties may include consultants, cloud-storage service providers, and content providers) and the Website may collect general information on our website visitors for security and statistical purposes. We and/ or third-party service providers engaged by us may monitor and collect such information that will enable us to verify your credentials, maintain reasonable security practices, enable inclusion of better Services, fulfil your requests, and enhance your user experience.
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Further, we and/ or our Service Providers may also collect “Cookies” (piece of software code that the Website automatically sends to your browser when you access the Website) in order to collect some of the above-mentioned information that enable us to provide you a better user experience. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
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HOW DO WE USE THE INFORMATION:
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We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses.
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We require this information primarily to provide better service by understanding your needs along with the following reasons:
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Internal record keeping
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Improvement of our products and services
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Marketing purposes to send periodically promotional emails about new products, special offers or other information of interest to you. We may contact you by email or phone for the same.
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Your personal information as strictly private and confidential and will only use or disclose it for purposes directly related to our core business, or in ways that you would reasonably expect that we may use it in the course of our business.
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We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential, and the data is used only for the activities we have asked them to perform.
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SHARING AND DISCLOSURE
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Consent: We do not process and or share the User’s Information without the User’s consent to this Policy.
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For providing our Services: Information may be shared with personnel and affiliates of Aloum Doum with appropriate confidentiality and adequate security measures for the purpose of rendering Aloum Doum Services. This includes providing customer care support to the User.
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For legal purposes: We may share the User’s Information with the government or any institution if bound and applicable by the law to do so.
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For processing payments: We use payment gateway services for accepting subscription payments (including refunds) for the creation of accounts with Aloum Doum. The payment service provider obtains and processes the required Personal and Non-personal data for payment-related transactions by self-declaration of the User. The Platform shall not be held liable for any information, or breach of any such Information provided to the payment service provider regarding payment.
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In the event of Re-organisation: The Users' Information shall be shared in case of merger, acquisition or reorganization of Aloum Doum. Such Processing shall be in accordance with this Policy and with the knowledge (through notification) and consent of the Users.
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Sharing of information by the User: The User may share details related to the Platform or services through links, emails, etcetera, such information, when shared publicly, allows User’s content to become accessible through search engines.
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Statistical Data: Non-personally identifiable information including statistical data may be provided to other parties for marketing, advertising, research or other uses.
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PERIOD OF RETENTION AND INFORMATION STORAGE
We only process or store Information for the Purpose as long as it is commercially or legally required and for the duration:
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The User browses the Platform;
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The User maintains an account on the Platform; and
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Required or permitted under Applicable Laws; such Processing shall be in accordance with this Policy and other Applicable Laws.
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The User may withdraw its consent in continuing to provide Information, both Personal Data and Non-Personal Data. In case, the User withdraws its consent, Aloum Doum shall erase or delete the Information from their storage and notify other User(s) and or third parties. To clarify, any Information Processed post withdrawal of consent shall only be for compliance with Applicable Laws.
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SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure this information.
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RIGHTS OF USERS
RIGHTS OF THE USER OVER INFORMATION:
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The User has the right to control and deny access of the Data Collection Tools which can be controlled through a web browser and account settings of the User;
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The User has the right to deny Information whenever such Information is required through the Platform, however, in such an event, the Platform or Aloum Doum may not be able to provide appropriate Services;
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The User has the right to rectify or update the Information;
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The User has the right to complain to the respective protection authority in case of breach or issues regarding enforceability of User’s rights, provided, such breach or issue has been first notified to Aloum Doum and a time period of 30 days from the date of such notice of breach or issue to the Aloum Doum has been given in order to rectify or provide an explanation for the same;
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The User also reserves the right to give feedback or complain to the care@aloumdaum.com.
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LINKS TO OTHER WEBSITES
The Website contains links to third party websites. We are not responsible for any content on such third-party websites, and we shall not be liable for any breach of privacy policy by such websites. You undertake to read and understand the privacy policy of such third-party websites. For the avoidance of doubt, our Privacy Policy only governs the User Information collected, received, possessed, stored, dealt with or handled for the purposes of Services on our Website.
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JURISDICTION
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Any dispute regarding this Policy shall be subject to the exclusive jurisdiction of the courts in India.
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In compliance with Applicable Laws, the User, in case is a resident outside India, may be entitled to certain rights to raise complaints with the respective data protection authority within their jurisdiction.
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NOTIFICATIONS OF DATA BREACH
Although adequate safety measures and compliance are exercised, in the unlikely event of a breach of the Information provided by the User to Aloum Doum, Aloum Doum shall notify and assist all such affected Users promptly and in compliance with Applicable Laws. In case, a User learns of such a breach of Information, it may contact Aloum Doum by email at care@aloumdaum.com
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DISCLAIMER OF LIABILITY FOR USER INFORMATION SECURITY
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We take appropriate measures for the protection of User Information. All the employees, consultants, screening committee members, mentors, and officers shall always be kept updated of the security and privacy protection procedures or methods. (We take appropriate disciplinary measures to enforce employee privacy and confidential responsibilities. We have established training programs to educate our employees about the importance of customer privacy and to ensure compliance with our policy requirements.)
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Notwithstanding the aforesaid, despite our efforts to maintain the privacy and confidentiality of the User Information, we may not be able to protect or prevent the unauthorized access or use, software failure or fault, or other factors that may compromise the security of the User Information.
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You agree and understand that the Internet is not a secure source and therefore, we cannot guarantee the protection of such User Information.
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For the avoidance of doubt, if any User Information is compromised despite our efforts to prevent the occurrence of the same, you shall not hold us liable for such breach of privacy protection under the Privacy Policy of the Website.
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AMENDMENT TO THE POLICY
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Aloum Doum reserves the right to change or revise the Policy and terms of this Policy at any time by posting any changes or a revised Policy on this Platform, without advance notice to the User.
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Such an amendment or the changed and or revised Policy will be effective immediately after it is posted on this Platform. Use of the Platform following the posting of any such amendment or of a revised Policy will constitute the User’s acceptance of any such changes or revisions.
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Notwithstanding the above, such an amendment shall be notified to the User in such a manner as prescribed by law, if and when such a requirement to notify the User is necessitated by law.
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It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
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CONTACT INFORMATION
In case of any concerns or issues in relation to this Policy or Platform, the User may contact Aloum Doum as per the information stated below:
Email - care@aloumdaum.com
Address – Knowledge Park, Science & Technology Entrepreneurs' Park Guru Nanak Dev Engineering College, Gill Rd, Ludhiana, Punjab 141006
